Return Policy

Balkanspring Payments allows buyers and sellers to use various forms of payments on, and Balkanspring's mobile apps and other services. Balkanspring Payments users can pay with and accept payment by credit card, debit card, Balkanspring Gift Card, Balkanspring Credit. This policy explains all of your rights and obligations when using Balkanspring Payments.

This policy is a part of our Terms of Use. By using Balkanspring Payments, you’re agreeing to this policy and our Terms of Use.

  1. Accepting These Terms
  2. Overview
  3. Third-Party Services
  4. Balkanspring's Rights and Responsibilities
  5. Seller Rights and Responsibilities
  6. Appointment of Balkanspring as Limited Payment Collection Agent for Sellers
  7. Deposits
  8. Recoupment
  9. Payment Processing Fees
  10. Reporting Obligations
  11. Termination
  12. Accepting These Terms

The Balkanspring Payments Policy (or the “Policy”) sets out your rights and responsibilities when you use Balkanspring Payments on Balkanspring’s services (we’ll refer to, Balkanspring's mobile apps, and other services as our “Services”), so please read it carefully. By using Balkanspring Payments, you’re agreeing to the Policy.

The Policy is a legally binding contract between you and Balkanspring. If you live in North America or South America, the contract is between you and Balkanspring, Inc


  1. Overview

Balkanspring Payments allows sellers to (a) accept payment by authorized credit and debit card transactions, some bank transfers services, (b) have those funds credited to a seller’s payment account with Balkanspring, and (c) have those funds deposited into a seller’s designated bank account.

Balkanspring Payments is only available to sellers who are at least 18 years old who register and are approved for a payment account with Balkanspring. Balkanspring Payments is currently available to sellers in Kosovo.

Sellers may only use Balkanspring Payments for the sale of items listed on Balkanspring’s Services, and agree to ship sold items once a payment transaction is complete and reflected in their payment account. Balkanspring reserves the right to terminate a seller’s access to Balkanspring Payments if the seller uses Balkanspring Payments in any other manner.

Buyers may authorize a payment with any major credit or debit card accepted by Balkanspring, with Balkanspring Gift Cards and Balkanspring Credits.

  1. Third-Party Services

Balkanspring has engaged third-party service providers to perform many of the services related to payment processing, including card processing, currency exchange, identity verification, fraud analysis, and regulatory compliance.

Balkanspring partners licensed payment processors to facilitate card payments and other payments and the disbursement of funds to sellers. The provider and processing time for your payment will vary based on the country in which you're located. If there are insufficient funds in your bank account when our provider processes the payment for your purchase, Balkanspring reserves the right to contact you directly and to seek payment.

Balkanspring may share your personal or transactional information with those third-party service providers when it's necessary to process payments.

Balkanspring Gift Cards and Balkanspring Credits are subject to the Gift Cards & Balkanspring Credits Policy.

By using a third-party service, you may also be subject to an agreement with the third party.

If Balkanspring receives notice that your shop's content or activity violates a third party's service agreement, we may at our sole discretion take action against your account to comply with their policies. Such actions may include canceling a transaction, disabling listings from your shop, suspending your selling privileges, or removing certain payment methods.

  1. Balkanspring’s Rights and Responsibilities

Balkanspring Payments functionality may be made available, modified, or discontinued by us at any time without notice and is subject to the limitations in Balkanspring’s Terms of Use.

As a security measure, we may impose transaction limits on buyers and sellers. For example, we may impose limits relating to the value of any transaction, deposit, or adjustment, or limits relating to the cumulative value of all transactions, deposits, or adjustments during a period of time. We may also impose limits related to the number of transactions per day or other period of time. We will not be liable to a seller: (a) if we do not proceed with a transaction, deposit, or adjustment that would exceed any limit established by us, or (b) if we permit a buyer to withdraw from a transaction.

Balkanspring may refuse service of Balkanspring Payments to anyone, for any reason, at any time.

Balkanspring reserves the right to decline transactions that we believe to be high risk, fraudulent, or in violation of Balkanspring’s Terms of Use.

In the event that a buyer does not make payment for the purchase of a legitimate item sold using Balkanspring Payments (e.g., where the buyer used a stolen or unauthorized credit card), Balkanspring may provide limited payment protection to the seller, in the interest of fairness. You can learn more about our Seller Protection Program here.

Balkanspring maintains records associated with transactions on Balkanspring Payments and does not pass any secure data, including credit card numbers or bank account information, to any sellers. Sellers will only receive shipping information and limited buyer account information necessary to complete the order. Balkanspring’s Privacy Policy further explains how Balkanspring handles user information.

  1. Seller Rights and Responsibilities
  2. Use of Balkanspring Payments. If you live in a country in which Balkanspring Payments is available, you are required to sign up for Balkanspring Payments, You can find instructions about how to upload your bank account information here. If you live in a country in which Balkanspring Payments is available and you do not provide Balkanspring with this information, Balkanspring may refuse you access to the Services until you do so.
  3. Payment Accounts. A payment account allows sellers to track payment amounts, refunds, and fees related to transactions and seller services. Sellers must provide accurate personal information as requested during registration, and are responsible for maintaining and updating that information as necessary. Sellers will not impersonate any person or use any name they are not legally authorized to use. Sellers authorize us, and authorized agents, to verify their information (at registration and on occasion when using the Services) by accessing public records and obtaining credit reports about the sellers. Balkanspring verifies sellers’ information in order to safeguard the integrity of the marketplace and reduce the risk of fraud, money laundering, terrorist financing, and the violation of trade sanctions.

Payment accounts are only available to individuals who are eligible to be sellers on Balkanspring’s Services and who have a valid credit or debit card on file with Balkanspring, unless they are exempt from this requirement.

11. Termination

Sellers may terminate this contract and their acceptance of Balkanspring Payments at any time by adjusting the Settings in their account with Balkanspring. Balkanspring may also terminate or suspend a seller’s use of Balkanspring Payments at any time.

Upon termination, any non-disputed Available Funds will be deposited into a seller’s bank account. Balkanspring reserves the right, upon termination of access to Balkanspring Payments, to set off against any payments to be made to the seller, an amount determined by us to be adequate to cover any anticipated chargebacks, refunds, adjustments, or other amounts that might be paid to buyers in connection with purchases from the seller's payment account for a prospective 180-day period. At the end of the 180-day period following termination, we will disburse to the seller any amount not used to offset chargebacks, refunds, adjustments, or such other amounts paid to buyers, or seek reimbursement from the seller via any of the means authorized in this Policy for any additional amount required to offset chargebacks, refunds, adjustments, or other amounts paid to buyers, as applicable.